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And THIS Is How You Write an Effective Apology to Your Customers

During Hurricane Sandy, Boloco made a huge mistake: They sent out an email bragging that they were open during the hurricane. The moment they hit SEND, the hate email (and Tweets, status updates, etc.) rained down. Within an hour, CEO John Pepper had issued the below apology. From: John Pepper (Boloco CEO & Co-Founder) Sent: […]